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Shipping rates & times

SHIPPING COUNTRIES: (UPDATED APRIL 30 2018)

LATIN AMERICA

NORTH AMERICA: CANADA, UNITED STATES, MEXICO

CENTRAL AMERICA: GUATEMALA, EL SALVADOR, HONDURAS, NICARAGUA, COSTA RICA, PANAMA

CARIBEANN: PUERTO RICO, DOMINICAN REPUBLIC, CAYMAN ISLANDS, TRINIDAD AND TOBAGO, ANTIGUA, BAHAMAS, BERMUDA, ST. LUCIA, HAITI, VIRGIN ISLANDS (US) VIRGIN ISLANDS (BRITISH), DOMINICA

SOUTH AMERICA: CHILE, ARGENTINA, PERU, COLOMBIA, ECUADOR, PARAGUAY, BRAZIL, URUGUAY,  BOLIVIA.

EUROPE

SPAIN, PORTUGAL, ITALY, FRANCE, GERMANY, UNITED KINGDOM, AUSTRIA, GIBRALTAR, ANDORRA, POLAND, NORWAY, CZECH REPUBLIC, NETHERLANDS, SWITZERLAND, MONACO, ANDORRA, VATICAN, TURKEY

ASIA AND ORIENT COUNTRIES

AUSTRALIA, JAPAN, SOUTH KOREA, NEW ZEALAND, RUSSIAN FEDERATION, QATAR, UNITED ARAB EMIRATES, ISRAEL, THAILAND, INDIA, CHINA, HONG KONG, INDONESIA, MALASYA 


PAINTINGS: **

All acrylic paintings above USD 300.00 the shipping rate for all countries is zero/free : USD 0.00


Default shipping method: Courier (UPS/DHL/local logystic partner)

Tracking number provided at the moment of shipping** SEE EXCEPTIONS BELOW

Insurance for up to USD 499.00

Estimated shipping times: 

El Salvador   3-5 days

Central America & Caribbean:  5-7 days

North America:   5-7 days

Europe:  7-10 days

Australia and orient countries:   7-10 days

SKETCHES, PRINTS AND WATERCOLORS:

Default shipping method:


Normal postal service (Correos de El Salvador)

Web site: https://www.correos.gob.sv

There is no tracking number for this option

There is no insurance for this option

El Salvador up to 0.1 lb USD 2.50 , / 1-5 lb USD 5.00 / time: 5-10 days

Central America & Caribbean: up to 0.1 lb USD 5.00  / 1-5 lb USD 10.00 / time: 15-20 days

North America: up to 0.1 lb USD 5.00  / 0.1-1 lb USD 8.00 / 1lb+ USD 15.00 / time: 15-20 days

Europe: up to 0.1 lb USD 5.00  / 0.1-1 lb USD 10.00 / 1lb+ USD 15.00 / time: 30-45 days

Australia and orient countries: up to 0.1 lb USD 10.00  / 1lb+ USD 15.00 / time: up to 60 days

MIXED ORDERS -ACRYLIC PAINTINGS WITH SKETCHES, PRINTS OR WATERCOLORS

In case order has at least one acrylic painting the order will be shipped with zero cost usd 0.00 and using default shipping method like courier agent. 

** EXCEPTIONS FOR LOCAL SHIPPING AND TRACKING INFO FOR ORDERS IN CERTAIN COUNTRIES

By geografical reasons and if customer request in advance, for orders placed in El Salvador and other countries where the Artist can deliver shipment by hand , in person, we deserve right to use local delivery that may not have tracking information because local logistic companies or individuals most of them don´t provide tracking info in latin america. If by some reason customer request to collect product in our store or have delivered product to him/her house within a distance of 100 km around our office in San Salvador that rule applies. The same rule applies in some countries of latin america: guatemala, Honduras, Nicaragua, Panama and Mexico. The rest of countries applies to normal mail postal service (without tracking number) or courier service (with tracking number)

SPECIAL ORDERS

If by any reason shipping method is not listed under all above terms, for special shipping or pick up orders and special requirements please contact us to info@marcovalencia.net before mutual agreement between customer and us in order to provide customizated shipping.

PICKUP FROM STORE

Direct purchase pick up from store is available for El Salvador customers. 

Please take note that:

- Canvas and paper Prints are made to order in most cases, processing order time is 1-5 days (except weekends and hollydays)

- Paintings/watercolor/sketches are available inmediately to pick up from store in 1 day processing time (except weekends)

- Customer will be notified before to arrive to pick up product by email or phone

IMPORTANT INFORMATION BEFORE SHIPPING ORDERS: 

We appreciate and appreciate your purchase and preference on our site. We wish to inform you that it is important to take note of the following recommendations in your purchase

- As a customer you are 100% responsible for paying any tax or duty at the customs authorities of your country. As customs laws change in all countries, we can not say if your country of destination retains goods at customs or is free transit. Our responsibility in the shipment is that your purchase arrives in perfect condition. For this reason, we regret not being able to provide assistance to import goods in the countries of destination.

- Before acquiring a high value product that could pay a high tax rate before entering your country and this causes some unexpected in your shopping experience, we recommend you contact your local customs office to see if there are any restrictions on the customs of your country or the type of tax for an art item.

- We regret not being able to cancel any order for this reason.

- The shipping times are based on shipments of previous experiences, they are only a general guide

- All orders take 1-5 days before to prepare and ship.

If you have any questions regarding the times, please write to us with great pleasure we can assist you.